Terms & Conditions

Safe Pair of Hands Technology Limited
Post: G11, Hangar 4, Cecil Pashley Way, Shoreham-by-Sea, BN43 5FF
Email: sales@safepairofhands.co.uk
Telephone: +44 (0)20 7175 7765

We are registered as a private limited company in England & Wales. Our company number is 10778078, and our VAT registration number is GB275158876.

These terms and conditions came into effect and were last updated on 27th May 2019.

By requesting a quote, purchasing goods from us, and/or engaging our services you are agreeing to the following terms.

1. Format of the Contract

1.1. These terms of sale apply to all goods and services supplied by Safe Pair of Hands Technology Limited, whose registered office is 65 Brighton Road, Worthing, BN11 3EE (the “Supplier”, or “we”, or “us” or “our”) unless we provide alternative terms as part of a quotation.

1.2. Any order placed by you for goods or services is an offer by you to purchase goods or services from us. No sales contract exists between you and us until we have accepted your order (which we may do so at our discretion).

2. Payment

2.1. Prices are displayed both inclusive and excusive of VAT.

2.2. Payment must be made in full by the due date shown on any invoice.

2.3. All payments unless stated otherwise are to be made in Pounds Sterling (GBP).

3. Delivery

3.1. Unless expressly stated at the point of order, we will aim to deliver all goods within 30 days.

3.2. We shall not be liable for any losses resulting from delay in delivery.

4. Risk/Title

4.1. Goods are at your risk from the time of delivery.

4.2. Ownership of goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

4.2.1. Goods supplied, and

   4.2.2. All other sums which are due as part of the contract.

4.3. We shall be entitled to recover payment for goods or services even though ownership of the goods has not passed from the Supplier.

4.4. If you are a business customer:

   4.4.1. Your right to possession of goods shall terminate immediately in the event of, commencement of any proceedings (in any jurisdiction) or taking of any action (whether by you or any other person or body) which calls into question the solvency of your business.

   4.4.2. Until title to the Goods passes your business will hold the Goods as fiduciary agent and bailee for the Supplier. The Goods shall be kept separate and distinct from all other property of your business and of third parties and in good repair and condition and stored, identified and insured (at your business’ cost) as our property.

5. Warranty, Cancellation & Return

5.1. Goods and services are sold in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where the status of ‘consumer’ does not apply (for instance, sales to business), we will honour the wording of this policy and as required to by law.

5.2. Orders are subject to the following cancellation periods:

   5.2.1. For goods: 14 calendar days from the day after the date of delivery.

   5.2.2. For services: 14 calendar days from the day of us accepting your order.

5.3. You may cancel the contract within the cancellation periods set out in section 5.2 by notifying the Supplier either in writing (post) or by email.

5.4. If we receive notification of cancellation after services have commenced, you will need to pay for any services up until the point of cancellation. This will be calculated in proportion to the service carried out. Any accommodation or travel costs already incurred by us will remain chargeable.

5.5. Once you have notified us that you wish to cancel the contract with the cancellation period, either before or after you have received the goods, you should return the goods to us and take reasonable care in doing so. The risk and cost of returning the goods to us shall be borne by you unless you have notified us that the goods are faulty and the fault is verified by us. If you fail to return the goods to us, you must make them available for collection upon notification from us that we intend to collect the goods.

5.6. Upon cancellation of the contract we will credit your account with a full refund of the money paid to us, excluding any services carried out, but including the cost of delivery of the goods to you, as soon as possible and in any event not later than 30 days after receipt of the notice of cancellation. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

5.7. Goods should be returned and re-packed in the original packaging as received complete 'AS SOLD' and in 'AS NEW' condition (for example, if the packaging has been opened to examine the product/s you must have done so without damaging the packaging or the product/s in any way).

5.8. You have a duty to take reasonable care of the products while in your possession and during the cancellation period to maintain them in the condition in which they were supplied by us. If goods are damaged or your use of the goods has gone beyond your right to reasonably inspect and assess the goods, we reserve the right to seek recompense.

5.9. The rights to return the goods to us as referred to in clause 5.3 will not apply in the following circumstances:

   5.9.1. in the case of copyrighted goods (all software, media and sample CDs) where the packaging has been unsealed and/or the product has been registered.

   5.9.2. for Health and Safety reasons to products such as microphones, headphones, earphones and in-ear monitoring devices that have been used or where the hygienic seal has been removed or broken and

   5.9.3. to any products that we have made to your specification or customised specifically for you. This includes any items that are “built to order” or special order items. Some items may be returned subject to a 25% restocking fee but this must be agreed with a member of our team.

5.10. If a fault should occur with your product outside the cancellation period and within the manufacturers' warranty period, you may return the product/s to us, with a full written description of the fault. We can send your faulty product/s to the manufacturer or authorised service centre on your behalf. If the product is found to be faulty we will repair it free of charge and return the product/s to you. If we or the manufacturer are unable to repair your product within a reasonable period of time then we can offer you the choice of a full refund or to supply you an alternative product equivalent. This does not cover faults caused by misuse or user error. Return shipping charges of repaired or replaced goods within this period will be covered by us to all UK addresses. We will not be liable for shipping charges for goods sent outside of the UK.

5.11. All goods are guaranteed for their warranty period provided that:

   5.11.1. the goods have not been subject to abuse, mishandling, used beyond the limits specified by the manufacturer or us in either written or verbal form, or subject to damage or loss from ordinary use;

   5.11.2. the goods are not designed for short term usage or have a natural short life span;

   5.11.3. you have complied with the instructions contained in the manual and any technical instructions for use of the goods including those relating to adequate maintenance and care;

   5.11.4. the goods are not powered with an unsuitable power supply, power source or battery or subject to adverse environmental conditions and

   5.11.5. the goods have not been altered by you and any fault in the product has not been caused by use of accessories and/or supplementary or replacement parts which were not original components of the product.

5.12. In the case of services provided, we will carry out the provision of any service with reasonable care and skill. No warranty is offered unless provided as part of an agreed service contract.

5.13. Services are delivered within a reasonable time frame (unless a specific time has been agreed) and for an agreed amount.

5.14. Any warranty on services provided will become void if goods are not used as per manufacturer instructions or guidance or configuration is changed by you without written approval from us.

6. Liability

6.1. Save as precluded by law, we and any of our officers, directors, employees, shareholders or agents of any of them will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not contemplated at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

6.2. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) or any liability which cannot be excluded or limited under applicable law.

6.3. Unless agreed otherwise or required by applicable law, any liability shall be limited to the amount paid for goods or services.

6.4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you.

7. Impossibility of Performance

7.1. We shall be relieved of obligation to perform the contract to the extent that the performance thereof is prevented by events or circumstances beyond our reasonable control including, but not limited to, fire, industrial dispute, war, labour disturbance or causes beyond our reasonable control.

8. Your Data

8.1. Data is collected and held in line with our Privacy, Data & Cookies Policy, which can be viewed on our website: https://www.safepairofhands.co.uk/privacy.

9. Complaints

9.1. Complaints should be addressed to either our postal address (shown in part 1.1), or via email.

10. Legal Construction

10.1. In the event of any inconsistency between these conditions and the terms and/or conditions of the order placed by you these conditions shall prevail unless otherwise agreed in writing by us. Rights and obligations of the parties arising under this contract shall be determined and the terms and conditions there of shall be construed according to English law.

10.2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.