Our policy on Privacy, Data & Cookies.
Welcome, and thank you for your interest in Safe Pair of Hands Technology Limited (“Safe Pair of Hands Technology”, “we,” or “us”), our web site at / (the “Site”), and all related web sites, downloadable software, mobile applications (including tablet applications), and other services provided by us and on which a link to this Privacy Policy is displayed, and all other communications with individuals though from written or oral means, such as email or phone (collectively, together with the Site, our “Service”).
This Privacy Policy (“Policy”) describes the information that we gather on or through our website or in provision of services, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, or by using our services, you consent to the privacy practices described in this Policy.
Definitions
“Client” means a customer of Safe Pair of Hands Technology.
“Personal Data” means information that specifically identifies an individual or that is linked to information that identifies a specific individual.
“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to use a login ID and a password.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires the use of a login ID and a password.
“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.
The Information We Collect:
We collect different types of information from or through our site and in the provision of our services.
- User-provided Information: When you use our site or services, you may provide, and we may collect Personal Data. Examples of Personal Data include name, email address, mailing address, mobile phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways. For example, when you use our contact form, via email, telephone, or send us customer service -related requests.
- “Automatically Collected" Information: When a User or Visitor uses the site, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs" or “web beacons.” This “automatically collected" information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the site, the pages or other content the User or Visitor views or interacts with on the site, and the dates and times of the visit, access, or use of the site. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.
Information from Other Sources
We may obtain information, including Personal Data, from third parties and sources other than the site, such as our partners, advertisers, credit rating agencies, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the site, we will treat the combined information as Personal Data in accordance with this Policy.
How We Use the Information We Collect
We use the information that we collect in a variety of ways in providing the site and operating our business, including the following:
Operations
We use the information to operate, maintain, enhance and provide the services that you request, to respond to comments and questions and to provide support.
Improvements
We use the information to understand and analyse the usage trends and preferences of our Visitors and Users, to improve our service, and to develop new products, services, feature, and functionality.
Communications
We may use a Visitor’s or User’s email address or other information to contact that Visitor or User (i) for administrative purposes such as customer service, updates on promotions and events, relating to products and services offered by us and by third parties we work with.
We may also use information collected from compliant third parties to communicate details of our products or services offered by us and third parties we work with.
You have the ability to opt-out of receiving any promotional communications as described below under “Your Choices.”
Cookies and Tracking Technologies
We use automatically collected information and other information collected on the site through cookies and similar technologies to: (i) personalize our Service, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyse the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the site. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.
Analytics
We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Site, and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users' and Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Data Sharing.
We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.
To Whom We Disclose Information
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the site to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
Service Providers
We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions.
Non Personally Identifiable Information
We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.
Law Enforcement, Legal Process and Compliance
We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of our services and any facilities or equipment used to make services available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
Change of Ownership
Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.
Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.
Access, Correction, Deletion
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete any information about you that we have obtained from an integrated or third party service, you may contact us as set forth in the “How to Contact Us” section. At your request, we will have any reference to you deleted or blocked in our database.
You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personal Data with us, in which case we may not be able to provide our products or services.
At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.
Navigation Information
You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Opting out from Commercial Communications
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “How to Contact Us” section.
Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request.
Third-Party Services
The Service may contain features or links to web sites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
Interest Based Advertising
Interest based advertising is the collection of data from different sources and across different platforms in order to predict an individual’s preferences or interest and to deliver to that individual, or his/her computer, smart phone or tablet, advertising based on his/her assumed preference or interest inferred from the collection of data pertaining to that individual or others who may have a similar profile or similar interests.
We work with a variety of third parties to attempt to understand the profiles of the individuals who are most likely to be interested in the Safe Pair of Hands Technology products or services so that we can send them promotional emails, or serve our advertisements to them on the websites and mobile apps of other entities.
These third parties include: (a) advertising networks, which collect information about a person’s interests when that person views or interacts with one of their advertisements; (2) attribution partners, which measure the effectiveness of certain advertisements; and (3) business partners, which collect information when a person views or interacts with one of their advertisements.
In collaboration with these third parties, we collect information about our customers, prospects and other individuals over time and across different platforms when they use these platforms or interact with them. Individuals may submit information directly on our Sites or on platforms run by third parties, or by interacting with us, our advertisements, or emails they receive from us or from third parties. We may use special tools that are commonly used for this purpose, such as cookies, beacons, pixels, tags, mobile advertising IDs, flash cookies, and similar technologies. We may have access to databases of information collected by our business partners.
The information we or third party collect enables us to learn what purchases the person made, what ads or content the person sees, on which ads or links the person clicks, and other actions that the person takes on our Sites, or in response to our emails, or when visiting or using third parties’ platforms.
We, or the third parties with which we work, use the information collected as described above to understand the various activities and behaviors of our customers, Site visitors and others. We, or these third parties, do this for many reasons, including: to recognize new or past visitors to our Sites; to present more personalized content; to provide more useful and relevant ads - for example, if we know what ads you are shown we can try not to show you the same ones repeatedly; to identify visitors across devices, sales channels, third party websites and Sites, or to display or send personalized or targeted ads and other custom content that is more focused on a person’s perceived interest in products or services similar to those that we offer.
Our interest-based ads may be served to you in emails or on third-party platforms. We may serve these ads about our products or services or send commercial communications directly ourselves or through these third parties.
Visitors may opt out of receiving interest based advertising by advertising networks that may be delivered to them on our platform and other websites by visiting the following websites: http://www.aboutads.info/consumers; and http://www.networkadvertising.org. These features will opt a Visitor out of many – but not all - of the interest-based advertising activities in which we or third parties engage.
Third Party Cookies
We allow third parties with which we have a separate agreement to use cookies and other technologies to collect information about your use of the Site. These third parties include (1) business partners, which collect information when you view or interact with one of their advertisements on the Site; and (2) advertising networks, which collect information about your interests when you view or interact with one of their advertisements.
The information gathered by these third parties is used to make predictions about your interests or preferences so that they can display advertisements or promotional material on this Site and on other sites across the Internet tailored to your apparent interests.
The business partners and advertising networks that serve interest-based advertisements on the Services have limited access to a small amount of information about your profile and your device, which is necessary to serve you advertisements that are tailored to your apparent interests. It is possible that they may reuse this small amount of information on other sites or services.
We do not share with these third parties any information that would readily identify you (such as email address); however, these third parties may have access to information about your device (such as IP or MAC address). We do not have access to, or control over, the technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Notice. Other than as discussed in this document, we have no control over these third parties.
The Following Types of Cookies Are Used in the Site:
- Strictly necessary/essential cookies - These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for cannot be provided. These cookies don’t collect information that identifies a visitor.
- Performance cookies - These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
- Functionality cookies - These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
The Following Cookies are Used in the Site either by ourselves or a third-party
Cookie Consent
When you visit our website, you will see a cookie notification. We store the fact that you have dismissed this so that you do not see it until it expires.
| Service provider | Type | Cookie name | Expiration | Content |
|---|---|---|---|---|
| Cookie Consent | HTTP | cookieconsent_status | 1 year | Identifies cookie notification dismissal. |
Google Analytics
We use Google Analytics to see how our content is performing, and to improve our website for our visitors. This sets the following cookies.
| Service provider | Type | Cookie name | Expiration | Content |
|---|---|---|---|---|
| Google Tag Manager | HTTP | dc_gtm | 1 minute | Used to manage all Google Tag scripts on the website. |
| Google Analytics | HTTP | _ga | 2 years | Used to distinguish users. |
| Google Analytics | HTTP | _gid | 24 hours | Used to distinguish users. |
| Google Analytics | HTTP | _gat | 1 minute | Used to throttle request rate. |
| Google Analytics | HTTP | AMP_TOKEN | 30 seconds to 1 year | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. |
| Google Analytics | HTTP | gac |
90 days | Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. |
| Google Analytics | Pixel | collect | Session | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. |
YouTube
We use YouTube for videos on some pages of our site. YouTube sets cookies when you visit one of these pages.
| Service provider | Type | Cookie name | Expiration | Content |
|---|---|---|---|---|
| YouTube | HTTP | GPS | 1 day | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. |
| YouTube/DoubleClick | HTTP | IDE | 1 year | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose f measureing the efficacy of an ad and to present targeted ads to the user |
| YouTube | HTTP | PREF | 8 months | Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites |
| YouTube/DoubleClick | Pixel | r/collect | Session | Used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visot across devices and marketing channels. |
| YouTube/DoubleClick | HTTP | test_cookie | 1 day | Used to check if the user's browser supports cookies. |
| YouTube | HTTP | YSC | Session | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
| YouTube | HTML | yt-remote-cast-installed | Session | Stores the user's video player preferences using embedded YouTube video. |
| YouTube | HTML | yt-remote-connected-devices | Peristent | Stores the user's video player preferences using embedded YouTube video. |
| YouTube | HTML | yt-remote-device-id | Peristent | Stores the user's video player preferences using embedded YouTube Video |
| YouTube | HTML | yt-remote-fast-check-period | Session | Stores the user's video player preferences using embedded YouTube Video |
| YouTube | HTML | yt-remote-session-app | Session | Stores the user's video player preferences using embedded YouTube Video |
| YouTube | HTML | yt-remote-session-name | Session | Stores the user's video player preferences using embedded YouTube Video |
| YouTube | HTTP | VISITOR_INFO1_LIVE | 179 days | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. |
Soundcloud
We use Soundcloud for audio on some pages of our site. Soundcloud sets cookies when you visit one of these pages.
| Service provider | Type | Cookie name | Expiration | Content |
|---|---|---|---|---|
| Soundcloud | HTTP | sc_anonymous_id | 10 years | Allows users to embed files or other content on to their website. |
| SoundCloud/Scorecard Research | HTTP | UID | 2 years | Collects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer's preferences. |
| SoundCloud/Scorecard Research | HTTP | UIDR | 2 years | Collects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer's preferences. |
| Soundcloud | HTML | WIDGET::local::assignments | Persistent | Used by Soundcloud. Exact purpose pending. |
HubSpot
We use HubSpot to help manage our customer relationships, including website chat functionality. For more information on the cookies set by HubSpot sets, please visit their website.
Data Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Data.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.
If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.
Data Retention
We only retain the Personal Data collected for as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes and Updates to this Policy
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.
How to Contact Us
Please contact us with any questions or comments about this Policy, your Personal Data, our use and disclosure practices, or your consent choices by email at sales@safepairofhands.co.uk.
Last update: 2nd June 2020
